Frequently Asked Questions
What material is the rug made from?
Crafted from premium soft polypropylene fibres for a plush, comfortable feel underfoot — perfect for barefoot living.
How do I clean and care for this rug?
This rug is designed to maintain its beauty and quality over time. For everyday care, simply vacuum regularly to remove dust and debris. If spills occur, gently blot the area with a clean cloth. For a deeper clean, we recommend professional rug cleaning to help preserve the texture and longevity of the rug.
Where are you located?
Our head office is located in Ballina NSW
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for homes with pets and children?
Yes. Our rugs are made for real-life Australian households. They’re durable, easy to clean, and perfect for managing spills, pet hair, muddy paw prints, and everyday mess.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
At this time, we offer shipping Australia-wide. For international enquiries, please contact our team to discuss possible arrangements.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
Shipping is free on all orders in Australia.