Homes That Value Intentional Comfort
Timeless home essentials designed to bring warmth, texture, and effortless comfort to everyday living.
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Frequently Asked Questions
Are our products environmentally friendly?
We prioritise quality materials and long-lasting designs to reduce waste. Many of our products are made from natural fibres.
Are our products suitable for homes with pets and kids?
Absolutely! Our washable products are perfect for busy Australian households. They’re stain-resistant, easy to clean, and ideal for pets and little ones.
Where are you located?
Our head office is located in Ballina New South Wales
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
At this time, we offer shipping Australia-wide. For international enquiries, please contact our team to discuss possible arrangements.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at intentionalcomfortco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Intentional Comfort is dedicated to elevating everyday Australian living through thoughtfully crafted home textures that bring warmth, ease and balance into every space. We help men and women create inviting environments that feel grounded, beautiful and intentionally lived in, season after season.
Fast, Free & Secure Shipping Australia Wide
We believe creating a warm, welcoming home shouldn’t have to wait. That’s why we offer fast, free shipping Australia-wide. Every order is carefully packed and sent straight to your door, so you can refresh your space and enjoy everyday comfort sooner — wherever you call home.