Frequently Asked Questions
What material is the absorbent bath mat made from?
PVC + technical velvet
How do I clean and care for this absorbent bath mat?
The absorbent bath mat is oil-resistant and absorbs water quickly. It only needs to be cleaned with a brush or sponge, which saves your time and energy. Helps reduce floor damage from splashes and oil stains.
Where are you located?
Our head office is located in Ballina NSW
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for homes with pets and children?
Yes. Our absorbent bath mats are made for real-life Australian households. Theyβre durable, easy to clean, and perfect for managing spills.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
At this time, we offer shipping Australia-wide. For international enquiries, please contact our team to discuss possible arrangements.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
Shipping is free on all orders in Australia.